---
title: How to migrate emails to DirectAdmin with IMAP sync
description: How to migrate emails to DirectAdmin with IMAP sync
---

[Skip to content](https://support.help.com.au/how-to-migrate-emails-to-directadmin-with-imap-sync#main-content)

[![help-com-logo](https://support.help.com.au/hs-fs/hubfs/help-com-logo.png?width=170&height=74&name=help-com-logo.png)](https://www.help.com.au/)

- [Hosting](https://www.help.com.au/web-hosting)
- [Domains](https://www.help.com.au/domains)
- [AI Website Builder](https://www.help.com.au/website-builder)
- About
  
  Show submenu for About

    - [About Us](https://www.help.com.au/about-us)
    - [Our Team](https://www.help.com.au/our-team)
    - [Contact Us](https://www.help.com.au/contact-us)

Open main navigation

Close main navigation

- [Hosting](https://www.help.com.au/web-hosting)
- [Domains](https://www.help.com.au/domains)
- [AI Website Builder](https://www.help.com.au/website-builder)
- About
  
  Show submenu for About

    - [About Us](https://www.help.com.au/about-us)
    - [Our Team](https://www.help.com.au/our-team)
    - [Contact Us](https://www.help.com.au/contact-us)
- [Log In](https://www.help.com.au/login)

[Log In](https://www.help.com.au/login)

 How can we help you?

- There are no suggestions because the search field is empty.

1. [Help.com.au FAQ](https://support.help.com.au/?hsLang=en)
2. [Hosting FAQs](https://support.help.com.au/hosting-faqs?hsLang=en)

# How to migrate emails to DirectAdmin with IMAP sync

If you are looking to move your emails from one provider to another, an IMAP sync allows you to easily move the data between the two.

Essentially an IMAP sync ‘sync’s the two instances so they share the same data.

Please note that you will need the following in order to use the IMAP sync tool within DirectAdmin:

1. You need to have your old email provider’s IP or server settings.
2. Your old email service needs to support an IMAP connection.
3. You will need to also create the mailbox within DirectAdmin on Help.com’s server.
4. Ensure you have enough space in your hosting account with us to house the content being moved across

You can use the IMAPSync tool by following the steps below:

1. Log into your DirectAdmin service. \[provide link to guide on how to log in\]
2. Once logged in select IMAPSync Migrations under the Email Manager tab on the left

![imapsync overview-1](https://support.help.com.au/hs-fs/hubfs/imapsync%20overview-1.png?width=273&height=550&name=imapsync%20overview-1.png)

3\. Click the Import e-mails button

![import emails button](https://support.help.com.au/hs-fs/hubfs/import%20emails%20button.png?width=670&height=122&name=import%20emails%20button.png)

4\. Now you will need to fill out the details from your previous provider

**Source** – These will be your source(or previous host’s) details  
**Host**: Your previous providers IP address or server address  
**User**: The email address you wish to migrate over  
**Password**: The password for this email address with your old provider

**Destination** – These are the details that you will be moving your mailbox into  
**User**: The new mailbox you wish to move the emails into. You can select the mailbox from the drop down menu.  
**Password**: The password for the mailbox you selected to move the emails into.

Once filled out, your details should look like the below screenshot.

![imap sync settings](https://support.help.com.au/hs-fs/hubfs/imap%20sync%20settings.png?width=670&height=241&name=imap%20sync%20settings.png)

5\. Click Start Migration

If you run into any errors or issues when attempting to run the IMAPSync, please reach out to our support teams including a screenshot of the error message as well as the IMAPSync settings you have in place and we will be happy to assist where we can.

- [Getting Started](https://support.help.com.au/getting-started?hsLang=en)
- [General FAQs](https://support.help.com.au/general-faqs?hsLang=en)
- [Domain FAQs](https://support.help.com.au/domain-faqs?hsLang=en)
- [Hosting FAQs](https://support.help.com.au/hosting-faqs?hsLang=en)

Suite 9, 8 East Concourse, BEAUMARIS VIC 3193, AUSTRALIA 

Copyright © 2025, Trillion Pty Ltd

 Hosting

[Plans / Pricing](https://help.com.au/web-hosting)

[Hosting Terms](https://help.com.au/hosting-terms)

[FAQ and Guides](https://support.help.com.au/hosting-faqs?hsLang=en)

[Guide](https://help.com.au/guide/)

 Domains

[Register Domains](https://help.com.au/domains)

[Registrar Pricing](https://help.com.au/domains/pricing)

[FAQ and Guides](https://support.help.com/domain-faqs?hsLang=en)

[Dispute Policy](https://help.com.au/domains/dispute-policy)

 Company

[About Us](https://help.com.au/about-us)

[Our Team](https://help.com.au/our-team)

[Contact](https://help.com.au/contact-us)

[Sitemap](https://help.com.au/sitemap)

 Support

[Getting Started](https://support.help.com.au/getting-started?hsLang=en)

[General FAQs](https://support.help.com.au/general-faqs?hsLang=en)

[Domain FAQs](https://support.help.com.au/domain-faqs?hsLang=en)

[Hosting FAQs](https://support.help.com.au/hosting-faqs?hsLang=en)

Get In Touch

[Contact Us](https://help.com.au/contact-us)

Socials

[Facebook](https://www.facebook.com/helpwebhosting)

[Linkedin](https://www.linkedin.com/company/help-com/)

[Instagram](https://www.instagram.com/helpwebhosting/)

Legal

[Privacy Policy](https://www.help.com.au/privacy)

[Terms of Use](https://www.help.com.au/terms)

![](https://www.help.com.au/images/ISM_ISO27001_white.svg)

[![](https://www.help.com.au/images/trillion.png)](https://www.trillion.com/)

[![](https://www.help.com.au/images/logo-above.png)](https://www.above.com/)

[![](https://www.help.com.au/images/logo-addme.png)](https://www.addme.com/)

[![](https://www.help.com.au/images/logo-beontop.png)](https://www.beontop.com/)

[![](https://www.help.com.au/images/logo-drop.png)](https://www.drop.com.au/)

 Copyright © 2021 -  Help.com Pty Ltd - A [Trillion.com](https://www.trillion.com/) Company Est 1997. All rights reserved.